At Lumiere, we strive to ensure your complete satisfaction with your purchases. If you are not satisfied with your product for any reason, we offer a flexible return policy to facilitate the return or exchange process.
Return Period
You can return products within 30 days from the date of receipt.
- Return Conditions
- Products must be unused and in their original condition.
- All original tags and labels must be attached to the products.
- The product must be in its original packaging, including all accessories and manuals included with the order.
- Return Process Steps
- Contact Us: Please contact our customer service team at [email protected].
- Prepare the Product: Place the product you wish to return in its original packaging with all accessories and documents.
- Ship the Product: We will provide you with the return shipping address. Please send the package through a reliable shipping service. The customer is responsible for the shipping costs for the return.
- Refund
- Once we receive and inspect the returned product, we will notify you via email regarding the refund status.
- If the return is approved, the refund will be processed, and the amount will be automatically credited to the original payment method used during the purchase within 7-10 business days.
- Product Exchanges
- If you wish to exchange a product for another, please follow the same return process steps. After receiving the returned product, we will ship the replacement product to you (subject to availability).
- Non-Returnable Items
- Some products may be non-returnable due to their nature, such as perishable goods, customized products, or items that cannot be returned for health or hygiene reasons.
